These Terms of Service govern your access to and use of Synup. Synup is operated by Cardinalis Advisory, an Ontario sole proprietorship, based in North York, Ontario, Canada. By accessing or using the service, you agree to these Terms.
If you use the service on behalf of a business or other organization, you represent and warrant that you are authorized to bind that entity to these Terms.
1. Eligibility and Authority
You must be at least 18 years old to use Synup. By creating or using an account, you represent that you meet this requirement and that you have the legal capacity to agree to these Terms.
2. Accounts and Sign-In
Consumer accounts currently use Telegram-based sign-in. Business and admin or staff access may use Google-based sign-in and other access controls we approve.
- You are responsible for maintaining the security of your account, credentials, and approved sign-in methods.
- You may not impersonate another person, business, or organization, or misrepresent your affiliation with any of them.
- You may not use the service in violation of applicable law or the rights of others.
- We may suspend, restrict, challenge, or terminate access where reasonably necessary for safety, abuse prevention, fraud review, legal compliance, or rule enforcement.
3. The Service and Our Role
Synup may include social discovery, chats, public groups, business pages, events, reservations, marketplace features, support tools, moderation systems, and paid features. We may change, improve, limit, or discontinue features at any time.
Synup is an intermediary platform that helps users and businesses discover each other, communicate, publish content, and use platform tools. Unless we expressly say otherwise for a specific feature, Synup is not the seller, merchant, service provider, broker, agent, employer, insurer, guarantor, or booking operator for user or business activity conducted through the service.
We do not control and do not guarantee the identity, honesty, quality, legality, safety, availability, licensing, permits, performance, product quality, service quality, pricing, fulfillment, or conduct of users, businesses, listings, events, reservations, offers, reviews, messages, or off-platform interactions.
4. Acceptable Use and Content Rules
You are responsible for the information, images, messages, listings, reviews, event content, and other material you submit or make available through the service.
- You must provide accurate information where accuracy is required for the feature.
- You may only upload content you have the right to use and share.
- You may not upload unlawful, infringing, deceptive, harassing, hateful, sexually exploitative, or abusive content.
- You may not use the service to spam, scam, stalk, threaten, exploit, or otherwise harm others.
- You may not interfere with the operation, integrity, or security of the service.
5. Safety, Moderation, and Enforcement
We may review reports, support issues, moderation signals, and safety concerns to protect users, businesses, and the platform.
- We may remove content, limit visibility, restrict features, mute users, suspend accounts, or ban accounts.
- We may preserve records related to safety, fraud, moderation, investigations, and legal compliance even after account deletion where appropriate.
- Our enforcement decisions may be based on platform safety, fraud prevention, risk management, legal compliance, or rule violations.
6. Location-Based Features
Some features depend on location. If you choose to use those features, you understand that we may process location information to provide nearby discovery, business search, events, and related functionality. You are responsible for your device permission settings.
7. Business Accounts
If you create or manage a business account, you are responsible for the accuracy of your business information, the actions of your team members, and the content you publish through business features.
- Only authorized persons may create or manage a business profile.
- You are responsible for business team access, invite usage, role assignments, and activity taken through your business account.
- You may not misrepresent a business, event, listing, offer, price, availability, or reservation workflow.
- You remain responsible for your own licenses, permits, taxes, compliance, pricing, fulfillment, cancellations, refunds, consumer communications, and other legal obligations.
- We may review, approve, reject, limit, suspend, or remove business-facing content or business access.
8. Paid Features, Billing, and Refunds
Some features may require payment or subscription. Payments may be processed by Stripe or another approved provider.
- You authorize us and our payment providers to process payments for the services you choose.
- Pricing, billing cycles, included features, and plan terms may be shown in the app or checkout flow.
- Unless required by law or expressly stated otherwise, fees are generally non-refundable once the relevant service or subscription period begins.
- We may suspend paid access for failed payments, chargebacks, abuse, or billing disputes.
9. Your Content and License to Us
You retain ownership of content you submit, but you give us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and use that content as needed to operate, secure, improve, moderate, and provide the service.
This license is limited to operating and administering the service and does not transfer ownership of your content to us.
10. Third-Party Services
The service may rely on or interact with third-party platforms and providers, including Telegram, Google, Stripe, hosting providers, storage providers, and mapping or location providers. Your use of those services may also be subject to their terms and policies.
11. Availability, Changes, and Account Deletion
We may change, suspend, or discontinue any part of the service at any time, with or without notice, subject to applicable law.
We currently use a 30-day grace window for deleted consumer and business accounts. During that period, some deleted accounts may be restorable. After the grace window, applicable live account data may be permanently removed.
Some support, safety, fraud, moderation, billing, and legal records may still be retained or scrubbed rather than fully erased, as described in our Privacy Policy.
12. No Guarantee of Availability or Outcomes
We do not guarantee that the service will always be available, uninterrupted, error-free, secure, or suitable for every purpose. We also do not guarantee any social, business, or commercial outcome from using the service.
You use the service, interact with other users or businesses, attend events, make reservations, exchange messages, send payments, and share information at your own risk. You are responsible for using caution, verifying who you deal with, and deciding what information, money, or commitments you are comfortable sharing or making.
We may provide moderation, reporting, support, and trust-and-safety tools, but those tools do not mean we screen, endorse, certify, background-check, verify, or guarantee every person, business, listing, review, offer, or communication on the platform.
13. Disclaimers
To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.
- We do not warrant that content posted by users or businesses is accurate, complete, lawful, safe, or non-misleading.
- We do not warrant that any user or business will complete a transaction, attend an event, honor a reservation, provide a promised good or service, or act lawfully or safely.
- We are not responsible for disputes, chargebacks, non-delivery, poor quality, injury, loss, scams, fraud, harassment, or other harm caused by users, businesses, or third parties, except to the extent liability cannot be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, lost business opportunities, or reputational harm arising from or related to your use of the service.
To the maximum extent permitted by law, our total liability for claims arising out of or relating to the service will not exceed the greater of the amount you paid us in the 12 months before the claim arose or CAD $100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
15. Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmlessCardinalis Advisory, an Ontario sole proprietorship from claims, losses, liabilities, damages, costs, and expenses arising out of your content, your misuse of the service, your violation of these Terms, or your violation of another person's rights.
16. Governing Law
Except where mandatory consumer law requires otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict of laws principles.
Except where mandatory consumer law requires otherwise, you agree that disputes relating to these Terms or the service will be resolved in the courts located in Ontario, Canada.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we may update the date above and provide notice through the service or by other appropriate means. Continued use of the service after updated Terms take effect means you accept the revised Terms.
18. Contact
Support: support@synup.app
If you believe a user, business, listing, event, reservation flow, or message is unsafe, fraudulent, deceptive, or unlawful, report it to us as soon as possible through the service or at support@synup.app. If there is an immediate emergency or threat to safety, contact local emergency services first.
Privacy and data questions: privacy@synup.app